A little talk with SLT...

Here is a rough English translation of the conversation I had with SLT ADSL Customer Care regarding the recent Island wide issues with the connection.

Me: Hello, I called regarding a connection issue I’m having with ADSL. I called yesterday too.

SLT: What can I do for you?

Me: It’s regarding an issue I’m having with ADSL.

SLT: I can hear some noises maybe your phone line is faulty.

Me: [Fixing the spiral telephone cable which came loose by me] Sorry about that, my telephone cable came loose, There we go... I fixed it, now can you hear me?

SLT: Yes.

Sri Lanka Telecom : Worst ISP ever, period.

I have been subscribed to SLT's ADSL services for 5 years, and had all sorts of problems with this internet service provider.

I'll start this post with an experience with the SLT customer service line agent that has always amused me. If I call the customer service line to complain saying that my internet is not working or disconnecting continuously, their ultimate solution is -

"Sir! please restart the router, that should fix the problem. Thank you for calling SLT"

There were times I asked myself, "are these people trolling me, or are they just stupid?"